Space Machine Demonstrates Location-Smart Field Service Solution, Enterprise Software at Premier Communications and Information Technology Conference
SUNNYVALE, CA (June 4, 2001) - Space Machine, a leading provider of software used for building location-smart solutions for the wireless world, demonstrated a prototype for a unique location-smart field service dispatch solution at the SUPERCOMM conference and exhibition held June 5-7 in Atlanta.
OpenDispatch™ is a powerful real-time dispatch solution that optimizes the efficiency and quality of field service dispatch operations, cutting labor costs and field service response times, while providing dispatchers and field employees with real-time, accurate location and customer information.
Built on top of Space Machine's OpenSpace™ platform, OpenDispatch empowers enterprises with mobile field service teams to provide improved response to customers at the first sign of trouble. By giving each field employee a location-enabled mobile phone or PDA equipped with a location-smart field sales and service (FSS) application linked to a centralized dispatch operator, companies will be able to quickly, visually track the current location of field employees, dynamically reschedule jobs based on locations, and efficiently transmit current project details to the field service personnel. The application will enable text communications, and provides route guidance and mapping services. Benefits will include: enhanced customer satisfaction, shorter customer service response times, and better utilization of customer service operations.
Held June 5-7 in Atlanta, the SUPERCOMM 2001 conference and exhibition offers communications and IT professionals the opportunity to learn about the technological changes that are redefining today's global communications players, as well as to meet with companies with the technologies, systems and ideas that will shape the future of communications. SUPERCOMM is a premier annual communications and information technology exhibition.
Space Machine was invited by HP to join its booth to demonstrate OpenDispatch and other enterprise software solutions. Space Machine is a member of the Hewlett-Packard e-Services Bazaar program designed to foster innovation and collaboration amongst innovative companies who are leaders in the mobile e-services field. Space Machine is a strategic addition to the best-in-class companies that have joined HP e-Services Bazaar.
"OpenDispatch delivers location-smart business intelligence on demand and will provide a powerful enhancement to existing or new Field Sales and Service (FSS) applications," says John Cheong, Founder and President of Space Machine. "OpenDispatch provides real-time location tracking, instant communication between field and central dispatch and database operations, and automatic updating of customer and field staff service records. This all adds up to more productive deployment of valuable field resources and faster, more predictable customer service response times. We were very pleased to be invited by HP to exhibit OpenDispatch and our other products and services at SUPERCOMM."
About Space Machine, Inc.
Space Machine delivers the leading software platform and application framework enabling enterprise-class "location-smart" applications that leverage the power of wireless location technologies. The Company's mission: to help businesses build and deploy location-smart applications. Founded in 1999 and currently headquartered in Sunnyvale, California, Space Machine is a privately held company with a strong culture of technology innovation and engineering excellence. For more information about Space Machine, please visit www.spacemachine.net or send email to inquire1@spacemachine.net.
